Principles Of Quality Management In Education

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Integrated quality management in education is a philosophy, strategy, and management paradigm shift
that originally focused on production shifted to focus on customer satisfaction. Therefore, the
management of integrated quality improvement of education is very strategic to be applied in the
process of improving service quality, and product quality to ensure that customer expectations are met
as set out in education quality standards designed by top leaders together with education stakeholders
through cultural changes based on quality. Education customer satisfaction becomes the main focus
through educational leadership which seeks to change the school culture to be true based on the quality
expected by education stakeholders.

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