Kualitas Pelayanan Transportasi Publik Bagi Penyandang Disabilitas di Kereta Api Indonesia (KAI) Commuter

Abstrak / Ringkasan

This research is motivated by the fulfillment of the rights of persons with disabilities, one of which is in terms of providing public transportation that is not suitable for persons with disabilities, transportation should be part of the provision of public services that must be available in urban areas, especially in cities with high levels of mobility of citizens because such as What we know is that public transportation is an important issue and must be considered by city managers to support the accessibility and mobility of its citizens in their daily activities, including working and earning a living. The purpose of this study is to analyze the quality of public transportation services for persons with disabilities at KAI Commuters, analyze the minimum service standards for public transportation based on Minister of Transportation Regulation Number 63 of 2019 on Indonesian Railways (KAI) Commuters and analyze perceptions of persons with disabilities regarding the accessibility of public transportation on KAI Commuters. Researchers examine this by using the constructivism paradigm and qualitative research methods accompanied by a case study research approach. The data collection techniques include observation, in-depth interviews, documentation and literature study. The results of the study state that the quality of public transportation services at KAI Commuter has been running well as evidenced by service officers who care about persons with disabilities, although this has not been matched by service facilities that function properly and are easy to use for persons with disabilities because at some stations there are still facilities that are not yet available and are under construction.

Keywords: Disabilities; KAI Commuter; Public Transportation; Service Quality

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