Application of Total Quality Services (TQS) in Course Institutions and Training Main Jaya Deli Serdang District

Abstrak / Ringkasan

The focus of this research is the Implementation of the Implementation of Total Quality Services
starting from the process of planning, implementing, monitoring, and measuring achievement that refers to the
quality assurance standards or BANPAUDPNF Accreditation. The study was conducted with a qualitative
method with a phenomenological approach. The key informants of this research are active managers, instructors
or educators and students, while data collection is done by interviewing, observing, and documenting. From the
research results obtained that the Implementation of the Implementation of Total Quality Services starting from
the process of planning, implementation, supervision, and measuring achievement that refers to the quality
assurance standards or BANPAUDPNF Accreditation has been done well, in accordance with the guidelines or
reference for quality assurance instruments of courses and training institutions, in accordance with the
BANPAUDPNF Accreditation quality standard with Grade / Rating Achievement of B (Good).
Recommendations for improving TQS in LKP. Utama Jaya, especially to improve supporting facilities and
infrastructure services, namely the addition of toilet rooms, and the construction of parking spaces and the
addition of instructors in teaching in class needs to be done, bearing in mind the increase in the number of
students or students each year has doubled from the previous year. With the optimal implementation of TQS, it
is hoped that it can satisfy the customer and increase the number of students who will also increase the welfare
of the institution, Educators and Education Personnel.

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