Mesin Referensi Akademik

EFEKTIVITAS PENANGANAN PENGADUAN MELALUI CITIZEN RELATIONSHIP MANAGEMENT DI DAERAH KHUSUS IBUKOTA JAKARTA

Nurtrisna, Intan Seffira · Universitas Islam 45 / UM Indonesia

Citizen Relationship Management (CRM) merupakan pr?gr?m ?m?rt g?v?rnm?nt sistem p?ng?du?n m??y?r?k?t di Pr?v?n?? DK? J?k?rt? untuk m?n?mpung d?n m?n?nd?kl?njut? l?p?r?n w?rg? ??rt? m?mb?ntu d?n?? d?n k?lur?h?n ?g?r d?p?t b?rk??rd?n??? d?n m?ny?l????k?n l?p?r?n w?rg? d?ng?n l?b?h mud?h untuk meninjau kinerja sebagai evaluasi agar pembangunan pelayanan publik …

Analisis Pengaruh Promosi, Lokasi, Dan Kualitas Pelayanan Terhadap Keputusan Menabung Pada Nasabah PT. Bank Mega Syariah KCP Bekasi

Hasanah, Rabiatul · Universitas Islam 45 / UM Indonesia

This study aims to determine the quality of promotion, location, and quality of service on the decision to save in Islamic banks, as well as analyze the suitability of the use of Islamic banks with the needs and desires of customers. The population used in this research is the customers of Bank Mega Syariah Bekasi Branch Office as many as 100 customers as th…

Analisis Pelaksanaan Standar Pelayanan Minimal (SPM) Bidang Pendidikan Dasar di Kabupaten Gunungkidul

Rahmawati, Novita Dwi · Universitas Negeri Yogyakarta

Penelitian ini bertujuan untuk mengetahui pelaksanaan SPM pendidikan dasar di Kabupaten Gunungkidul serta mengidentifikasi faktor pendukung dan penghambat pelaksanaan SPM pendidikan dasar di Kabupaten Gunungkidul. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kualitatif. Dalam menganalisis data pada penelitian ini menggunakan teori model …

Media Pembelajaran Dan Pelayanan BK

Manurung, Purbatua; Tumiyem, Tumiyem; Ghoffar, Helmi · Repository UIN Sumatera Utara

STRATEGI KEPEMIMPINAN KEPALA SEKOLAH UNTUK MENINGKATKAN SERVICE EXCELLENT MELALUI PROGRAM DIGITAL CLASSROOM PADA SMPIT THORIQ BIN ZIYAD BOARDING SCHOOL KABUPATEN BEKASI

Mursiyah, Umdatul · Universitas Islam 45 / UM Indonesia

PRINCIPAL LEADERSHIP STRATEGY TO IMPROVE SERVICE EXCELLENT THROUGH DIGITAL CLASSROOM PROGRAM AT SMPIT THORIQ BIN ZIYAD BOARDING SCHOOL BEKASI DISTRICT The quality of educational services is a major focus in the digital era, especially in school environments that serve a generation accustomed to interacting with technology. SMPIT Thariq bin Ziyad Boarding Sc…

Analisis Penggunaan Metode Role Playing Terhadap Peningkatan Keterampilan Berbicara Siswa Pada Mata Pelajaran Bahasa Indonesia

Nurahma, Helsya; Sugiharti, Rini Endah; Aningsih, Aningsih · Universitas Islam 45 / UM Indonesia

Speaking skills are one of the important aspects for students. These skills can help students communicate and interact with others. However, not all students possess good speaking skills. Many students are not fluent in speaking Indonesian or tend to use regional languages that are often rude or impolite. This occurs because students are not actively involve…

Pengaruh Kualitas Pelayanan, Kepercayaan Dan Harga Terhadap Kepuasan Pelanggan Pada Jasa Layanan Pesan Antar Produk Online GrabFood Pada Mahasiswa Universitas Islam 45 Bekasi

Thalib, Sangga Rahmansyah · Universitas Islam 45 / UM Indonesia

The purpose of this study was to determine the Influence of Service Quality, Trust and Price on Customer Satisfaction in GrabFood Online Product Delivery Services for Students of Universitas Islam 45 Bekasi. The research method used was quantitative descriptive. The sample used in this study was 150 respondents who were users of the GrabFood product delivery…

ANALISIS PENERAPAN APLIKASI SISTEM PENGELOLAAN PENGADUAN PELAYANAN PUBLIK NASIONAL (SP4N) LAYANAN ASPIRASI DAN PENGADUAN ONLINE RAKYAT (LAPOR) DALAM PELAKSANAAN PELAYANAN PUBLIK BERBASIS E-GOVERNMENT DI DINAS KOMUNIKASI, INFORMATIKA, STATISTIK DAN PERSAND

KAELANI, MOCHAMMAD; Fadil, Muhammad · Universitas Islam 45 / UM Indonesia

This study aims to analyze the implementation of E-Government-based public services in the application of the National Public Service Complaint Management System (SP4N) application of the People's Online Complaint Aspiration Service (LAPOR!), as a national product of E-Government services in Indonesia, which provides a service for submitting all aspirations …

Sistem Informasi Pelayanan Izin Trayek dan Izin Operasi Angkutan Umum Melalui web Pada dinas Perhubungan Kota Palembang

Nuryanto, Muhamma; roni coyanda, John; yanti, dhama · Universitas Indo Global Mandiri

The Role of the Department of Transportation in the Governance of Urban Public Transport in the City of Palembang". The purpose of this study was to find out how the role of the Palembang City Transportation Service is in managing and managing urban public transportation. The phenomena that researchers found in the field were tariffs that were not in…

REGULASI DIRI SISWA MENGHADAPI SERANGAN BURNOUT DALAM BELAJAR DI MASA PANDEMI DAN PELAYANAN REGULASI DIRI SISWA STRATEGIS GURU BK DI SMP YAYASAN AS-SHOFA PEKANBARU

Raja Rahima M.R.A, - · UIN Sultan Syarif Kasim Riau

Peer Review Media pembelajaran dan Pelayanan BK

Manurung, Purbatua · Repository UIN Sumatera Utara

Peran Dan Fungsi Frontliner Dalam Memberikan Pelayanan Terbaik Bagi Nasabah.

Chairunisyah, Ariska Dwi · Repository UIN Sumatera Utara

Pemeliharaan hubungan dengan rekan kerja: pemberian motivasi kerja terhadap pegawai perpustakaan untuk meningkatkan kualitas pelayanan perpustakaan

Santi, Triana · Repository UIN Sumatera Utara

Human resources are the most important element in an organization, maintaining harmonious relationships with others and colleagues continuously became very important.Theory of human resource management said that things are important to note in the maintenance of the relationship are motivation ,job satisfaction , stress reduction, counseling and disciplinary…

PELAKSANAAN BIMBINGAN SOSIAL TERHADAP SISWA NAKAL Di UNIT PELAKSANAAN TEKNIS PELAYANAN SOSIAL MARSUDI PUTRA (UPT PSMP) TENGKU YUK PEKANBARU PROVINSI RIAU

Azmar Zailis · UIN Sultan Syarif Kasim Riau

Manusia adalah tempatnya salah dan khilaf, untuk itu tidak ada manusia yang bersih tanpa pernah melakukan kesalahan sekalipun dalam hidupnya, namun bagi yang mau untuk berubah dan menjadi lebih baik adalah lebih disukai. Untuk itulah di UPT PSMP Tengku Yuk diadakan bimbingan sosial dalam rangka memberikan bimbingan untuk siswa nakal agar menjadi lebih ba…

FAKTOR-FAKTOR PENENTU KEPUASAN MAHASISWA TERHADAP PELAYANAN FAKULTAS SEBAGAI LEMBAGA PENDIDIKAN

I Gusti Ayu Made Srinadi, M.Si. · Universitas Negeri Yogyakarta

The success of a faculty as a work unit in a university is determined by the quality of the given services than can be measured by the satisfaction of the students as its customers. The measurement of the service quality is an important element to provide better, more efficient and more effective services. This study aims to investigate: (1) determinant fact…

Efektivitas pelayanan pada dinas penanaman modal dan pelayanan terpadu satu pintu studi pada izin pembangunan kawasan industri kabupaten Bekasi

Fasha, Tegar Adil · Universitas Islam 45 / UM Indonesia

Increasing investment and development of industrial areas is a strategic priority for Bekasi Regency in facing global economic challenges. This study aims to analyze the effectiveness, strategy, and perception of services at the Bekasi Regency DPMPTSP for development permits in Industrial Areas. The researcher uses a constructivism paradigm with a qualitativ…

Pengaruh Sales Promotion dan Kualitas Pelayanan terhadap Keputusan Pembelian pada Toko Sparepart UPS Motor

Yunus, Mochammad Ali · Universitas Islam 45 / UM Indonesia

This research aims to determine the influence of Sales Promotion and Service Quality on Purchasing Decisions at UPS Motor Spare Parts Stores. The research method used in this research is quantitative descriptive, with the data used being primary and secondary data. The population of this research is consumers who have made transactions at UPS Motor stores. T…

Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Konsumen pada AHASS Sukses Motor Ujung Menteng

Fauziah, Irna Resti · Universitas Islam 45 / UM Indonesia

The study on the Influence of Service and Facility Quality on Customer Satisfaction aims to determine the influence of service and facility quality on consumer satisfaction at AHASS Sukses Motor Ujung Menteng. The research method used is descriptive with a quantitative approach. The sampling technique was carried out by non-probability sampling technique usi…

Pengaruh Harga, Kualitas Pelayanan dan Promosi Grab Bike Terhadap Kepuasan Pelanggan di Kota Bekasi

Maulana, Risal · Universitas Islam 45 / UM Indonesia

The purpose of this research is to determine the influence of price, service quality and Grab Bike promotion on customer satisfaction in Bekasi City. This research method uses a quantitative approach. The population used in this research are customers who have used the Grab Bike transportation service in Bekasi City more than once. The sampling technique …

Pengaruh Citra Merek Dan Kualitas Pelayanan Terhadap Keputusan Pembelian Pada Lazatto Chicken Rajawali Bekasi

Milandia, Laras Oksa · Universitas Islam 45 / UM Indonesia

The purpose of this study was to examine the effect of brand image and service quality on purchasing decisions at Lazatto Chicken Rajawali Bekasi. The population in the study were all 120 consumers of Lazatto Chicken Rajawali Bekasi and all were samples in this study. This researcher uses quantitative research methods. For data analysis using multiple linear…