PERAN IMPRESSION MANAJEMEN DALAM MEWUJUDKAN IKLIM KOMUNIKASI ORGANISASI YANG KONDUSIF DINAS PEKERJAAN UMUM DAN PENATAAN RUANG (PUPR) PROVINSI RIAU

Abstrak / Ringkasan

Harmonious interaction between leaders and members within an organization
will create the wheel of the organization goes towards the goal to be achieved, but
if the opposite will result in conflict both members and members of the leadership
of the organization. This study aims to know, analyze, and describe the role of
leaders in realizing the climate of organizational communication in forming
impression management in Public Works and Spatial Planning (PUPR) Riau
Province. The research method used is qualitative descriptive. Techniques in data
collection are observation, interview and documentation. informants used in this
study were 7 people consisting of Head of Department, Head of Building
Management Division, Head of Spatial Planning, Head of Water and Sanitation,
Head of Water Resources, Head of Preservation of Road and Bridge, and Head of
Development Roads and Bridges. The results showed the impression management
create a communication climate of PUPR Service Riau Province. Setting in this
study proved that the behavior or attitude shown in front of the members by the
leader. In this case the leader always provides a good example in acting speech,
behave, discipline, and provide opportunities for other members to innovate. Next
on Appreance, leaders read the situation, maintain cohesiveness, nurture, provide
direction according to the procedure, and keep the cohesiveness. Finally to
Manner, the leadership directs subordinates to work well, instructing
subordinates to maintain their appearance and firm behavior in acting and
working, responsible, fair and performing according to procedure.

Keywords: Impression Management, Climate Communication Organization

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