Mesin Referensi Akademik

Strategi meningkatkan kualitas pelayanan customer service pada Bank Syariah Mandiri Kantor Cabang Panyabungan Kabupaten Mandailing Natal

Rangkuti, Ahmad Riadi · Repository UIN Sumatera Utara

Customer service mempunyai tugas utama yaitu memberikan pelayanan dan membina hubungan yang baik dengan nasabah, oleh karena itu Bank Syariah Mandiri (BSM) KC. Panyabungan Kabupaten Mandailing Natal membuat strategi khusus agar nasabah merasa puas sehingga berpengaruh dengan jumlah nasabah karena pelayanan yang diberikan oleh customer service. Permasalahan d…

Aplikasi Online Pembelian Tiket Bus Dengan Layanan Location Based Service

Hasibuan, Herawati · Repository UIN Sumatera Utara

Dalam dunia bisnis teknologi digunakan sebagai alat penghubung yang sangat praktis untuk komunikasi antara perusahaan dengan pelanggan tanpa harus memikirkan jarak dan waktu. Salah satu permasalahan yang terjadi adalah pelayanan dalam hal pemesanan tiket yaitu kurangnya penyampaian informasi mengenai jadwal keberangkatan, pemilihan rute dan harga tiket secar…

Analisis pelayanan prima (Service Excellence) terhadap kepuasan nasabah (studi pada PT. Bank Syariah Mandiri kantor cabang Padangsidimpuan)

Yani, Fitri · Repository UIN Sumatera Utara

Perbankan syariah telah memasuki persaingan berskala global, merupakan satu tantangan yang harus dihadapi dan ditangani oleh Bank Syariah untuk dapat memberikan kontribusi dalam pembangunan bangsa melalui pemberdayaan ekonomi kerakyatan. Semakin pesatnya perkembangan Bank Syariah maka semakin banyak pula produk-produk alternative yang bisa ditawakan, seh…

Critical Awareness of Media and Teacher Education: An Experience with Colombian ELT Pre-Service Teachers

Camilo Dominguez · DOAJ Open Access Articles

Media texts are exponentially displayed in physical and virtual public spaces and their impact on humanity is unimaginable. Teachers of all fields face the challenge and the responsibility to educate sensitive humans able to critically consume or produce media messages. English language teachers are no exception. In this paper, the author describes a qualita…

Preparing Pre-Service Teachers to Teach Media Literacy: A Response to “Fake News”

Todd S Cherner; Kristal Curry · DOAJ Open Access Articles

The call to integrate media literacy into public education is not new. However, with the rise of “fake news” and sensationalism along with technology’s ever-growing role in society, media literacy offers teachers and students a set of skills to analyze, critique, and respond to the information that appears before them in the digital texts they read, the tele…

Real-Time Support: Using eCoaching to Increase Preservice Teachers’ Confidence to Teach

Morgan V. Blanton; Aftynne E. Cheek; Elizabeth Bellows · DOAJ Open Access Articles

The role of teacher education preparation programs is to equip preservice teachers (PSTs) with the knowledge and skills to support the development of all students. To do this, university faculty must establish and monitor PST’s progress toward quality standards for teaching. eCoaching is a professional learning tool that provides real-time feedback to PSTs d…

Mekanisme Penanganan Customer Service Terhadap Complaint Nasabah (Studi Kasus Pada Bank Sumut KCP Syariah HM.Joni Medan)

Purba, Dita Anjani · Repository UIN Sumatera Utara

Penelitian ini bertuuan untuk menjawab pertanyaan mengenai bagaimana pelayanan customer service dalam memuaskan pelanggan pada PT.Bank Sumut Kantor Cabang Pembantu Syariah HM.Joni dan bagaimana bentuk penanganan customer service terhadap complaint nasabah PT. Bank Sumut Kantor Cabang Pembantu Syariah HM.Joni Medan dalam melakukan penelitian ini penulis menga…

What Do Preservice Teachers Think about Teaching Media Literacy?: An Exploratory Study Using the Theory of Planned Behavior

Sarah Gretter; Aman Yadav · DOAJ Open Access Articles

Despite the numerous benefits of media & information literacy for students in today’s digital society, the lack of teacher preparation in teaching media & information literacy skills suggests that the societal rationale for students becoming media literate and the sustainable preparation of teachers in that area may differ. The purpose of this exploratory st…

Teaching Social Justice: Intergenerational Service-Learning in Digital Media Course

Margaret O. Finucane; Linda M. Seiter; Nathan C. Gehlert · DOAJ Open Access Articles

Digital media play an increasingly dominant role in reinforcing and challenging power inequality in social and institutional relationships. This paper describes how a service-learning component engaged students in community-based interactions that not only deepened their understanding of course content but also increased their commitment to diversity, commun…

Pengaruh kualitas pelayanan frontliner (customer service, teller,dan security) terhadap kepuasan nasabah bertransaksi diperbankan

Wiwik, Mr · Repository UIN Sumatera Utara

Wiwik (2017). “Pengaruh Kualitas Pelayanan Frontliner (Customer Service, Teller, dan Security) Terhadap Kepuasan Nasabah Bertransaksi Di Perbankan”. Dibawah bimbingan Pembimbing I Bapak Muhammad Yafiz, M.A dan Pembimbing II Ibu Sri Ramadhani, MM Penelitian ini bertujuan untuk mengetahui apakah kualitas pelayanan frontliner berpengaruh secara signifikan atau…

Islamic communication planning in improving the quality of education services

Hasmawati, Fifi · Repository UIN Sumatera Utara

There are some problems found in this research such as: how the Islamic communication planning in improving the quality of service in the system of Islamic education in the city of Medan. The purpose of this study is to describe the Islamic communication planning in improving the quality of Islamic educational institutions in Medan. This study is conducte…

The Not So Digital Divide: Bringing Pre-service English Teachers’ Media Literacies into Practice

Melissa Schieble · DOAJ Open Access Articles

In this article, the author demonstrates how pre-service English teachers applied their own out of school media literacy practices (e.g. participation in social network sites and practices associated with remix) to their developing teaching practices. This research is informed by a growing body of work in media literacy that theorizes the important connectio…

Competency of Pre-Service Elementary School Teacher Based on Multiple Intelligences Theory in Riau Province (Hasil Check Similarity)

Rian Vebrianto, - · UIN Sultan Syarif Kasim Riau

Competency of Pre-Service Elementary School Teacher Based on Multiple Intelligences Theory in Riau Province (Hasil Check Similarity)

Zarkasih, - · UIN Sultan Syarif Kasim Riau

Competency of Pre-Service Elementary School Teacher Based on Multiple Intelligences Theory in Riau Province (Peer Review)

Zarkasih, - · UIN Sultan Syarif Kasim Riau

Concluding Reflections: Key Questions and Challenges for the Future

Waddington, K.; Bonaparte, B. · University of Westminster Research

In this chapter we reflect on the themes that resonate through the book, including those arising from the practice first approach. We also reflect on gaps in theory and knowledge that the constituent chapters have revealed and identify key questions for the future. This chapter extends and applies the principles of a thinking environment as a framework for r…

INDONESIAN EFL PRE-SERVICE TEACHERS’ EXPERIENCE DURING FIELD EXPERIENCE PROGRAM: A NARRATIVE STUDY OF RIAU UNIVERSITY STUDENTS

Lestari Apriauny, - · UIN Sultan Syarif Kasim Riau

Lestari Apriauny (2020) : Pengalaman Calon Guru Bahasa Inggris Indonesia selama Program Pengalaman Lapangan: Studi Naratif pada Mahasiswa Universitas Riau Penelitian ini bertujuan untuk mengeksplorasi bagaimana pengalaman sekelompok calon guru melakukan perjalanan untuk menjadi guru pemula bahasa Inggris setelah menyelesaikan program pengalaman lapangan d…

Principles Of Quality Management In Education

Syafaruddin, Syafaruddin · Repository UIN Sumatera Utara

Integrated quality management in education is a philosophy, strategy, and management paradigm shift that originally focused on production shifted to focus on customer satisfaction. Therefore, the management of integrated quality improvement of education is very strategic to be applied in the process of improving service quality, and product quality to ens…

What impact does community service learning have on medical students' appreciation of population health?

Essa-Hadad, J.; Murdoch-Eaton, D.; Rudolf, M.C.J. · White Rose Research Online

Objectives: The Bar Ilan Faculty of Medicine places public health as a priority in its medical curriculum, emphasizing its importance by strategically placing the required course as first on entry into medical school. Students are introduced to the importance of population health and community engagement through participatory community learning experiences. …

Desain Pembelajaran Matematika Bagi Calon Guru Matematika (Mathematics Learning Design for Pre?Service Mathematics Teacher)

I Nengah, Parta · Universitas Negeri Yogyakarta

Pembelajaran matematika bagi calon guru matematika melibatkan sedikitnya tiga aspek proses, yaitu; konstruksi, refleksi dan komunikasi. Konstruksi bertujuan agar calon guru "mengalami" belajar. refleksi bertujuan untuk menginternalisasi pengetahuan yang telah dikonstruk dan komunikasi bertujuan agar pengetahuan itu menjadi informasi yang bermakna. Makalah in…