IMPLEMENTASI SERVICE EXCELLENT DALAM RANGKA MENINGKATKAN MUTU LAYANAN PENDIDIKAN INKLUSI DI SDIT AZ-ZAHRA CIBITUNG KABUPATEN BEKASI
Wardana, Adi Kusuma · Universitas Islam 45 / UM Indonesia
This study aims to analyze the implementation of service excellent principles in improving the quality of inclusive education services at SDIT Az-Zahra Cibitung, Bekasi Regency. This research employs a qualitative approach with a case study method. Data were collected through in-depth interviews, participatory observation, and documentation. Data analysis wa…