TOTAL QUALITY MANAGEMENT DAN SERVICE QUALITY DALAM ORGANISASI PENDIDIKAN TINGGI
C. Novi Primiani, M.Pd · Universitas Negeri Yogyakarta
Quality is at the top of most agenda and improving quality is probably the most important task facing any situation. Of course, we all know quality when we experience it, but describing and explaining it is a more difficult task. In our everyday life, we usully take quality for granted, especially when it is regularly provided. The best organizations, whethe…