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ALFAJRI · UIN Sultan Syarif Kasim Riau
Universitas Islam Negeri Sultan Syarif Kasim Riau 8 fakultas salah satunya yaitu Fakultas Sains dan Teknologi. Untuk mengetahui kepuasan pelayanan yang diberikan oleh Fakultas Sains dan Teknologi kepada mahasiswa maka diperlukan suatu fasilitas yang dapat menerima komplain dari mahasiswa di Fakultas Sains dan Teknologi. Dika…
Purba, Dita Anjani · Repository UIN Sumatera Utara
Penelitian ini bertuuan untuk menjawab pertanyaan mengenai bagaimana pelayanan customer service dalam memuaskan pelanggan pada PT.Bank Sumut Kantor Cabang Pembantu Syariah HM.Joni dan bagaimana bentuk penanganan customer service terhadap complaint nasabah PT. Bank Sumut Kantor Cabang Pembantu Syariah HM.Joni Medan dalam melakukan penelitian ini penulis menga…
Muslim, Aziz · Universitas Islam 45 / UM Indonesia
ABSTRACT Analysis of Academic Administration Excellent Service in Improving Student Satisfaction at SMK Karya Guna 1 Bekasi, Bekasi City Aziz Muslim Master of Islamic Education Management Unisma Bekasi The research aims at the Concept of Excellent Academic Service at SMK Karya Guna 1 Bekasi, Bekasi City. Improving Excellent Academic Administr…
Inayah, Nur · Universitas Islam 45 / UM Indonesia
This study aims to examine the application of serial image media to the narrative essay writing skills of elementary school students. The research method used is Systematic Literature Review of 20 journals from 2012-2022. The purpose of this study is to find out how the application of serial image media to narrative essay writing skills. The problem with lea…
Inayah, Nur · Universitas Islam 45 / UM Indonesia
This study aims to examine the application of serial image media to the narrative essay writing skills of elementary school students. The research method used is Systematic Literature Review of 20 journals from 2012-2022. The purpose of this study is to find out how the application of serial image media to narrative essay writing skills. The problem with lea…
Manurung, Purbatua · Repository UIN Sumatera Utara
Education characteristics of Pesantren Raudhatul Hasanah,santri is the learners who are obliged to stay in the students‘ with the rules of discipline of it. Part of the Islamic Boarding School component that supervises the boarding house of female students is called the parenting department. Then, there is a special section to coordinate the activities of e…
DEWI NUR, WIDIYATI · Universitas Negeri Yogyakarta
The objectives of this study are : (1) to to find out the learners. and learning needs of the eleventh grade students of Culinary Study Programme that are needed to have the effective materials design and (2) to design the appropriate learning materials for the eleventh grade students of Culinary Study Programme in the first semester. The type of this s…
Fadhliah, Syifa · Universitas Islam 45 / UM Indonesia
This study aims to analyze the variables of E-Service Quality, namely Fulfillment, Responsiveness, Compensation, Efficiency, System Availibility, Privacy, Contact on the satisfaction of Gen Z customers in using the BSI Mobile application. The method used is a quantitative method by distributing questionnaires as a data collection tool. The population in this…
KAELANI, MOCHAMMAD; Fadil, Muhammad · Universitas Islam 45 / UM Indonesia
This study aims to analyze the implementation of E-Government-based public services in the application of the National Public Service Complaint Management System (SP4N) application of the People's Online Complaint Aspiration Service (LAPOR!), as a national product of E-Government services in Indonesia, which provides a service for submitting all aspirations …
Reliany, Erica · Universitas Indo Global Mandiri
ABSTRAK Most public transport systems follow fixed routes as well as pre-planned stops. It must be recognized that the country's public services must be reformed where LightRailTransit (LRT) transportation is an international transportation both in its paradigm and form. The purpose of this study is to determine the development of Smart Living at th…
Wati, Cinta Muslima · Universitas Islam 45 / UM Indonesia
This thesis research began with the Policy Implementation of the Minister of Education and Culture Regulation Number 10 of 2020 concerning the Smart Indonesia Program at the Bekasi District Education Office. The research methodology used is a qualitative method. Analysis and data collection techniques were studied through observation, documentation studies,…
LESTARY, MAEYKE · Universitas Islam 45 / UM Indonesia
Public complaints at the Ministry of State Secretariat of the Republic of Indonesia are complaints addressed to the President, Vice President, and/or the Minister of State Secretary. Due to the large number of demands for the settlement of complaints at the presidential institution, it is necessary to have an appropriate strategy in managing complaints. This…
Kartika Nur, Fathiyah · Universitas Negeri Yogyakarta
Many complaints uttered concerning with the low ethics of students in the educational process, such as cheating in exams, data manipulation, plagiarism, and the phenomena of Jockeying' (cheating in exams by taking the exam for the benefit of somebody else). These divergences need to be responded by always empowering all components involved in the edu…
Kurniawan, Bayu · Universitas Islam 45 / UM Indonesia
The creation of an integrated electronic government system (E-Government) is an integral part of the Regional Government program to accelerate bureaucratic reform, with the aim of improving global governance standards. The close relationship between the development of world information and communication technology (ICT) and the E-Government concept has cause…
KAELANI, MOCHAMMAD; Fadil, Muhammad · Universitas Islam 45 / UM Indonesia
This study aims to analyze the implementation of E-Government-based public services in the application of the National Public Service Complaint Management System (SP4N) application of the People's Online Complaint Aspiration Service (LAPOR!), as a national product of E-Government services in Indonesia, which provides a service for submitting all aspirations …
Deffiany, Shanty · Universitas Islam 45 / UM Indonesia
The implementation of public services often involves maladministration, requiring oversight of public services, which refers to Article 35 of Law Number 25 of 2009 concerning Public Services. The memorandum of understanding between the Corruption Eradication Commission of the Republic of Indonesia Number 166 of 2019 and the Ombudsman of the Republic of Indon…
Samantha, Ergaliza Bella Maharani · Universitas Islam 45 / UM Indonesia
INOVASI PELAYANAN PUBLIK MELALUI APLIKASI BEKASI NYAMBUNG BAE (BEBUNGE) DI DINAS KOMUNIKASI, INFORMATIKA PERSANDIAN & STATISTIK KABUPATEN BEKASI Ergaliza Bella Maharani Samantha Universitas Islam “45” Bekasi bellasamantha254@gmail.com ABSTRACT Public service innovation is something new in the implementation of public services. So far, government ag…
NISSA, INDAH KHOERUN · Universitas Islam 45 / UM Indonesia
Management of public complaints is very important for government agencies because structured and systematic complaint management will create quality public services and aims to correct deficiencies and mistakes made by service providers by focusing on providing complaints management facilities and assisting organizers in correcting deficiencies provided in t…
FAUZI, FIKRI · Universitas Islam 45 / UM Indonesia
Public services basically cover various aspects of life that are very broad, where there are people who are served, and serve, Public services are provided by the government to meet all the needs of the community. There are so many problems with public services organized by the government, so it is necessary to immediately make changes or reforms by improvin…
AQSATHA, AULIA FIZKA · Universitas Islam 45 / UM Indonesia
ABSTRACT Aulia Fizka Aqsatha, 41183527180005. Archives Management at the Bekasi Cyber Park Mall. Diploma 3 (three) Administrative Management Program, Faculty of Social and Political Sciences, Islamic University “45” Bekasi. Advisor Ratna Emaliah, S.Sos., MSi.. This study aims to determine: To describe how archive management is at the Bekasi Cyber Park Mall…