Analisis Sistem Antrian Dalam Meningkatkan Efisiensi Pelayanan Pada Cv Naga Pasar Swalayan Pondok Ungu
Dewi, Mila Putri · Universitas Islam 45 / UM Indonesia
The research objective is to determine the efficiency of services at CV Naga Pasar Swalayan Pondok Ungu. The research method used by the author is qualitative descriptive analysis using Queuing Theory as a work system analysis tool. The results of the analysis based on observations obtained by calculating 3 cashiers are known Ls value = 15.07, Ws value = 0.…