STRATEGI PENANGANAN PENGADUAN MASYARAKAT DI KEMENTERIAN SEKRETARIAT NEGARA REPUBLIK INDONESIA
LESTARY, MAEYKE · Universitas Islam 45 / UM Indonesia
Public complaints at the Ministry of State Secretariat of the Republic of Indonesia are complaints addressed to the President, Vice President, and/or the Minister of State Secretary. Due to the large number of demands for the settlement of complaints at the presidential institution, it is necessary to have an appropriate strategy in managing complaints. This…