Analisis Kepuasan Gen Z Dalam Menggunakan Aplikasi BSI Mobile
Fadhliah, Syifa · Universitas Islam 45 / UM Indonesia
This study aims to analyze the variables of E-Service Quality, namely Fulfillment, Responsiveness, Compensation, Efficiency, System Availibility, Privacy, Contact on the satisfaction of Gen Z customers in using the BSI Mobile application. The method used is a quantitative method by distributing questionnaires as a data collection tool. The population in this…