Application of Total Quality Services (TQS) in Course Institutions and Training Main Jaya Deli Serdang District
Mardianto, Mardianto; Nasution, Inom; Ningrum, Umi Prastya · Repository UIN Sumatera Utara
The focus of this research is the Implementation of the Implementation of Total Quality Services starting from the process of planning, implementing, monitoring, and measuring achievement that refers to the quality assurance standards or BANPAUDPNF Accreditation. The study was conducted with a qualitative method with a phenomenological approach. The key i…