Internal Consistency Reliability Of Instruments Measuring Students Satisfaction As An Internal Customer (Application Of Factor Analysis)
Gaguk , Margono · Universitas Negeri Yogyakarta
Reliability is consistency of the instrument in measurement whatever it measures. There are different methods available for estimating internal consistency reliability base on a single administration of a given assessment. Measures of internal consistency are a popular set of assessments with Cronbach’s alpha (?) being the most favored. Two other measures of…