PENGELOLAAN PENGADUAN MASYARAKAT DALAM PELAYANAN PUBLIK DI BADAN PERTANAHAN NASIONAL KABUPATEN BEKASI
NISSA, INDAH KHOERUN · Universitas Islam 45 / UM Indonesia
Management of public complaints is very important for government agencies because structured and systematic complaint management will create quality public services and aims to correct deficiencies and mistakes made by service providers by focusing on providing complaints management facilities and assisting organizers in correcting deficiencies provided in t…