MULTIDIMENSIONAL RELIABILITY ESTIMATION IN INSTRUMENT OF STUDENTS’ SATISFACTION AS AN INTERNAL COSTUMER
Gaguk, Margono · Universitas Negeri Yogyakarta
The purpose of this paper is to compare multidimensional and unidimensional reliability toward students’ satisfaction as an internal costumer. Multidimensional reliability measurement is rarely used in the field of research. Multidimensional reliability is estimated by using Confirmatory Factor Analysis (CFA) on th…