DESIGNING A COURSE BOOK FOR THE RECEPTION STAFF OF VIDI HOTEL YOGYAKARTA

Abstrak / Ringkasan

The objectives of this study are; (1) to analyze the needs of the hotel reception staff and (2) to design appropriate English materials for the hotel reception staff of Vidi Hotel Yogyakarta.
The nature of this study is Research and Development (R & D). The procedures were conducting needs analysis, planning (writing the course grid), designing the materials (writing the first draft), expert judgement (evaluating the appropriateness and reviewing the content), and writing the final draft of the materials. This study involved 16 reception staff of Vidi Hotel Yogyakarta as the subject of the research. The data collection instruments were questionnaires (the needs assessment questionnaire and the expert judgement questionnaire) and interview guideline. One material expert was involved in the expert judgement process to review and evaluate the materials.The results of the needs assessment questionnaire and the expert judgement were analysed using descriptive statistics and frequencies.
The findings of this study show that: (1) the goal of learning English for the reception staff of Vidi Hotel Yogyakarta was to enable the rereception staff of vidi Hotel Yogyakarta to pricesely understand what the guests want, (2) their main difficulties in learning English are fluency and vocabulary, (3) they prefer oral productive tasks such as short monologues and dialogues and role play in the learning process, (4) the learning materials developed are appropriate based on the results of expert judgement questionnaire, proven by the mean value of 4.26 of overall items which include the appropriateness of content, language, presentation and layout. This study also suggests that appropriate learning materials should consist of introduction, lead-in, main activities, evaluation, reflection and summary.

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