INOVASI PELAYANAN PUBLIK TENTANG REKOMENDASI TANDA DAFTAR USAHA PARIWISATA DI DINAS PARIWISATA DAN KEBUDAYAAN KOTA BEKASI

Abstrak / Ringkasan

ABSTRACT

PUBLIC SERVICE INNOVATION TOWARDS TOURISM BUSINESS NAME REGISTRATION RECOMMENDATION LETTER AT TOURISM AND CULTURE OFFICE IN THE CITY OF BEKASI

Written by:
Raja
Master of Government Science
Graduate School of University of Islam 45
rajadalimunthe1@gmail.com

This research aims to understand “Public Service Innovation towards Tourism Business Name Registration Recommendation Letter (TDUP) at Tourism and Culture Office in the City of Bekasi”.

There were complaints addressed by several enterpreneurs to complicated conduct of service performed by tourism and culture office in the City of Bekasi. These are potentially being obstacles to innovation public services.

This research used qualitative method. Data Collecting Technique was conducted by interview and questionnaire distribution. Data instrument that is being used in this research is the likers scale questions, with data analysis enhancing category analysis. Sample from this research was using 40 entrepreneurs as research participants that paid a visit the tourism and culture office in the City of Bekasi.

Analysis result shows several points: (1) based on public service innovation research participants at the office, requirement aspect shows 55% which indicates well-corresponded, procedural aspect shows 45% which indicates very easy, service hours aspect shows 62,5% which indicates very quick, service and processing fee aspect shows 65% which indicates cheap, service product shows 62,5% which indicates well-corresponded, officer competence aspect shows 52,5% which indicates competent, officer personality shows 50% which indicates polite and friendly and facilities and infrastructure quality shows 50% which indicates very good. These results were based on questionnaire distributed to 40 research participants. (2) based on research conclusion, there are several obstacles that require further attention, that is in the service product aspect which is averagely-scored 3.342. This result is due to manual type of service product. (3) Thus, based on the obstacles, innovations are furtherly required to ensure the improvement of service product being applied in the system of TDUP. The office with DPMPTSP creates the online application to facilitate the service, this is the Online Single Submission and Integrated Permit Service System (Silat).

Keywords: Innovation, Tourism, Service, Public, Online

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