FAKTOR-FAKTOR PENENTU KEPUASAN MAHASISWA TERHADAP PELAYANAN FAKULTAS SEBAGAI LEMBAGA PENDIDIKAN
I Gusti Ayu Made Srinadi, M.Si. · Universitas Negeri Yogyakarta
The success of a faculty as a work unit in a university is determined by the quality of the given services than can be measured by the satisfaction of the students as its customers. The measurement of the service quality is an important element to provide better, more efficient and more effective services. This study aims to investigate: (1) determinant fact…