Omnichannel, ZMOT, and Virtual try-on: Perceived behavioral control in purchase decision
Desak Made Febri Purnama Sari; Ida Ayu Oka Martini; Made Ermawan Yoga Antara; Ni Wayan Kerni Sinthya Dewi · DOAJ Open Access Articles
The cosmetics industry is proliferating, triggered by the recognition of the significance of caring for appearance. This study uses the Theory of Planned Behavior (TPB) approach to examine how consumers of cosmetics in Bali view their behavioral control over the virtual try-on function, and how ZMOT (zero moment of truth) from omnichannel influences their pu…